Customer Issue: Broken spring.
Our Solution: Although only one spring broke we examined the other one as well to make sure it wasn't damaged as well. Unfortunately, we found that it was quite severely worn, and was about to break soon. We carefully removed both units and installed new ones of a matching size in their place.
Customer Issue: Worn garage door rollers.
Our Solution: We began by checking the condition of the rollers on the opposite side to see if any of them needed to be replaced as well. We then removed the damaged units and installed new nylon rollers with ball bearings in their place, as the customer wanted something he wouldn't have to remember to lubricate.
Opener Remote Control Failed
Customer Issue: Remote control malfunctioning.
Our Solution: After testing all possible causes, including loss of calibration, we found the problem to be physical damage to the interior components of the remote. We offered the customer to replace it with a new model that supported rolling code technology, to which he agreed. We then programmed the new remote and made sure it was able to open and close the door without any issues.